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Saharan
100% MADE IN ITALY
made in Naples
Satisfied or refunded
Free returns within 30 days
Made to measure
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FAQ
Below are the FAQs with some of the most common concerns of our customers before purchasing the product. If you have any other questions, send them to customer@sorellinapoli.com or contact us on WhatsApp +39 3791857369
Our products
Where can I buy Sorelli Napoli products?
The high quality that distinguishes Sorelli Napoli shirts leads us to pay particular attention to the customer and his shopping experience. You can find Sorelli Napoli products online and in the best luxury boutiques in the world. You can contact our customer service for further information.
Where are Sorelli Napoli products made?
Sorelli Napoli has always been synonymous with excellence and craftsmanship Made in Italy. All the fabrics and materials used to make our products follow a strict control and are the result of careful research and selection of the best Italian, Swiss and Egyptian suppliers. The creation of each item, from the "handmade" Neapolitan tailored shirt Sorelli Napoli, is entrusted to the experience of skilled seamstresses, embroiderers, model makers, who every day renew, in the company's laboratories, a tradition that has been successful for almost fifty years
How do I choose the right size?
On each product page you will find our size and fit guide to help you find the best fit option. The charts refer to the actual size of the garment. If you have any other questions about size and fit, write to us at customer @sorellinapoli.com or book a personalized styling session.
Returns
Can I make a return?
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error (you received the wrong or defective item, etc.)
How long after the return will it take for me to receive my refund?
You should expect to receive your refund within four weeks of delivering your package to the return sender, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the sender (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Where can I view my return status?
If you need to return an item, simply log in to your account, view the order using the "My Orders" link in the My Account menu and click the Return Item(s) button. We will notify you of your refund via email once we have received and processed the returned item.
Orders and shipments
Are there any shipping restrictions?
We can ship to virtually any address in the world.
How long will it take to receive my product?
When you place an order, shipping and delivery dates are estimated based on item availability and shipping options chosen, shipping date estimates may appear on the shipping quote page.
Sorelli Napoli: tradition and innovation in every detail
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