BOOK SPECIAL COTTON AND LINEN OLD CLIENT

No, you don't need to register on our website to shop at Sorelli Napoli. However, we recommend creating a personal account to access exclusive services and to simplify your shopping experience, including returns.

If you can't access your account, check that the information you entered matches your registration details. If your account is blocked, contact Customer Service and request activation immediately.

If you've forgotten your password, you can easily reset it by clicking the "Recover your password" button on the login screen and entering your email address. You'll receive a link that will allow you to choose a new password and regain access to your personal account.

Subscribe to the Sorelli Napoli newsletter by filling out the form at the bottom of the home page. Alternatively, you can subscribe directly when registering for your account.

All Sorelli Napoli garments, accessories and gift items are made exclusively in Italy in the main laboratory in Massa Di Somma, to guarantee you the highest possible quality through the scrupulous supervision of every process of the Sorelli production chain.

All the garments, accessories, and products you purchase in our boutiques and online store are strictly authentic. If you purchased a Sorelli Napoli product elsewhere and would like to verify its authenticity, please contact us. We'll be happy to assist you.

Log in to your personal area and click on the order you're interested in to get all the information you need.

Find your favorite Sorelli Napoli item, accessory, or gift by typing the item name directly into the search box. Alternatively, browse the categories in the menu and let yourself be inspired by our exclusive catalog.

Open the page for the Sorelli Napoli item, accessory, or gift you're interested in: inside, you'll find a technical sheet with all the information on the fabric composition, along with care instructions.

You'll receive a tracking number in your purchase confirmation email; you can enter it in the shipment tracking area on the courier's website.

No problem. To do so, select "pick up in store" as your delivery option: a list of Sorelli Napoli stores will open for you to choose from based on your convenience.

No, there are no additional fees: the price shown at checkout is the final price you pay.

To make a return, you must first complete the appropriate form. You can find all the information here: Return Procedure

You can return a product within 14 days of receiving it at your home. Please consult the dedicated section on the Returns Procedure page.

Yes, you can choose a different courier than the one we recommend. In this case, we are not responsible for any damage caused to the products during return shipping or for lost packages, nor for shipping costs.

Refund processing times may vary depending on the payment method used. Generally, the process is completed within 14 days of receiving the returned products in our warehouse.

To make purchases at Sorelli Napoli you can choose from these payment systems: credit cards, Visa, Mastercard, American Express, Diners Club, Discover and JCB; debit cards (Cartasi), Union Pay, Klarna.

Depending on the payment method you selected, the amount will be charged after your order is accepted. You will receive an email confirming the charge.

1. Please verify that your card details and payment information have been entered correctly.
2. Please verify that the security code is correct.
3. Make sure your credit card hasn't expired.

If you made no mistakes when filling out this information, please contact your bank or payment service provider to resolve the issue.

On the checkout screen you can choose to make a payment in one of the available currencies.

The delivery time of your order depends on the shipping service you selected in the country from which you placed the order.

We can ship your order to all countries in the world

Shipping costs vary based on available options. You can find all the information on the checkout page.

Yes, your Sorelli Napoli items are insured against theft and damage during transit from our warehouse to the delivery address. If the package is damaged upon delivery, we recommend accepting the shipment "with reservation" before signing.